Returns & Refunds

14-day right of withdrawal

As a consumer in the EU you have a 14-day right of withdrawal from the day you receive the goods. If you wish to withdraw, you must notify us within the deadline at sales@koboltbikes.com.

Condition of the goods

The goods must be returned in substantially the same condition and quantity as you received them. You are liable for any reduction in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods. Vehicles that have been used off-road cannot be considered unused.

How to return

1. Contact us for a return authorisation (RMA).
2. Pack the goods securely, preferably in the original packaging.
3. Send the goods to the address provided. Return shipping is paid by the buyer unless the goods are defective.

Refunds

We refund within 14 days after we have received the goods back or documentation of return. The refund is made to the same payment method you used for the purchase.

Statutory guarantee

In addition to the right of withdrawal, you have a 2-year statutory guarantee under the Danish Sale of Goods Act (købeloven) for manufacturing and material defects.